Gift Card FAQ

What happens if my card is lost or stolen?
You must login to your account and report that your card has been lost or stolen. This will remove any outstanding balance from the card, effectively freezing any further transactions on the card. Hello Nori will send you a replacement card with your outstanding balance.

Do I have to register to use this service?
Yes. You must register the card in advance of reporting the card lost or stolen.

What happens if the card is stolen and used before I report it?
Unfortunately, the card loss protection service can only transfer your unused balance to a replacement card if there is a balance on the lost or stolen card at the time it is reported lost.

If I register the card, is the balance on the card automatically protected?
No. The balance on any card can only be protected from unauthorized use if you report the card lost or stolen before the balance is used. There is no guarantee on the balance.

If I report a card lost and then find it again, can I report it found?
No. Once you report a card as lost or stolen, it cannot be reversed. You will need a replacement card.

Is there a charge for this service?
No. This is a free service to all cardholders.